Appendix B Complaints to LGSCO
Comparison with nearest neighbours and West Surrey Authorities for 25/26 and 24/25.
|
|
|
Complaints dealt with |
Not for LGSCO |
Assessed |
Investigated |
|
Spelthorne |
25/26 |
24 |
5 |
16 |
|
|
|
24/25 |
11 |
4 |
7 |
0 |
|
Broxbourne |
25/26 |
29 |
11 |
17 |
1 (1 upheld) |
|
|
24/25 |
10 |
3 |
4 |
3 (3 upheld) |
|
Epsom and Ewell |
25/26 |
18 |
9 |
7 |
2 (2 upheld) |
|
|
24/25 |
15 |
7 |
6 |
2 (2 not upheld) |
|
Three Rivers |
25/26 |
20 |
4 |
11 |
5 (5 upheld) |
|
|
24/25 |
12 |
4 |
5 |
3 (3 upheld) |
|
Woking |
25/26 |
17 |
8 |
6 |
3 (2 upheld) |
|
|
24/25 |
16 |
7 |
4 |
5 (3 upheld) |
|
Elmbridge |
25/26 |
18 |
9 |
8 |
1(0 upheld) |
|
|
24/25 |
22 |
10 |
9 |
3 (1 upheld) |
|
Runnymede |
25/26 |
10 |
4 |
6 |
1 (1 upheld) |
|
|
24/25 |
9 |
4 |
3 |
2 (2 upheld) |
|
Surrey Heath |
25/26 |
13 |
9 |
3 |
1 (1 upheld) |
|
|
24/25 |
12 |
2 |
8 |
2 (2 upheld) |
|
Waverley |
25/26 |
15 |
3 |
10 |
2 (2 upheld) |
|
|
24/25 |
17 |
7 |
6 |
4 (3 upheld) |
|
Guildford |
25/26 |
14 |
4 |
8 |
2 (1 upheld) |
|
|
24/25 |
22 |
12 |
8 |
2 (1upheld) |
[LO1]I think it would be clearer if for these it says either all upheld or 3 (3 upheld) - same for any below where all upheld